Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mbmcollectionzllc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mbmcollectionzllc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mbmcollectionzllc@gmail.com.
We strive to make sure that all of our customers are 100% satisfied with their order. As that is not always the case, we have taken care to implement a series of policies to allow you to exchange products that don’t fit your needs or, in rare cases, have defects or damage.
Terms of Service – MBM COLLECTIONZ
Effective Date: April 1, 2026
By purchasing from MBM Collectionz & Prints, you (the "Customer") agree to the following terms and conditions. Please read them carefully before placing your order.
1. Custom & Made-to-Order Nature
All items are custom made-to-order. Production begins only after payment is received and design details are finalized. Because each item is individually manufactured, production times may vary based on order volume and machine capacity. Estimated turnaround times are approximations and not absolute guarantees.
2. No Rush Orders (Machine Limitations)
We take great pride in the quality of our work. To maintain our high standards, we do not accept rush orders.
3D printing is a precise, time-intensive manufacturing process. We cannot rush the machines, as speeding up a print compromises its structural integrity, detail, and overall quality.
Orders are placed into our production queue in the order they are received. Please plan ahead and allow for our standard estimated turnaround times when placing your order.
3. Shipping Carrier Delays
While we guarantee that your order will be produced and dropped off at the shipping carrier within our agreed production timeline, MBM Collectionz & Prints is not responsible for postal or shipping carrier delays. Once a package leaves our facility, delivery times are entirely in the hands of the shipping provider (USPS, UPS, FedEx, etc.). We cannot offer refunds, discounts, or cancellations due to delays caused by weather, peak holiday seasons, or carrier logistics issues.
4. AI-Generated Images & Design Translation
If you provide a custom AI-generated image for your order, please be advised of the following:
Format & Dimension Adaptation: 2D AI images must be digitally translated into a 3D-printable format. This transition from a flat image to a physical object may require structural adjustments, simplification of fine details, or slight layout modifications to ensure the item can print successfully.
Color and Texture: Final 3D-printed colors and textures are determined by available physical printing materials (filaments) and may not exactly match the digital gradient, lighting, or shading of an AI-generated image.
By submitting an AI image, you acknowledge and accept that the final 3D physical print may vary slightly from the digital concept.
5. Handcrafted Character & Minor Imperfections
3D printing is an additive manufacturing process that builds items layer by layer.
Small cosmetic imperfections—such as visible layer lines, minor surface texture variations, or tiny artifacts from support material removal—are a normal and inherent part of the 3D printing process.
These characteristics are not considered defects, but rather the unique fingerprint of a custom-manufactured piece. Every item undergoes a strict quality control check to ensure structural integrity and aesthetic appeal before shipping.
6. No Refunds & Final Sales Policy
Because every item is custom-made to your specific request, all sales are final. We do not offer refunds, returns, or exchanges for buyer’s remorse, minor cosmetic variations, or shipping delays.
7. Our Commitment to "Make It Right"
While we maintain a strict no-refund policy, client satisfaction is incredibly important to us. If your order arrives damaged due to shipping, or features a major structural defect that severely impacts its use, please contact us within 48 hours of delivery with photos of the issue.
We will review the issue on a case-by-case basis.
We promise to do what we can, within our reasonable means, to rectify the situation—which may include fixing the issue, sending a replacement component, or offering a partial shop credit for future orders.
How to Contact Us
For damage claims or any questions regarding this policy, please reach out within 48 hours of delivery to:
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Email: mbmcollectionzllc@gmail.com
Please include your order number and photos/video of any damage. Claims submitted after 48 hours may not be eligible for review.